SHIPPING, PAYS AND RETURNS POLICY
UPDATE COVID-19 - SPECIAL SHIPMENTS BY THE STATE OF ALARM:
SHIPMENTS CANNOT BE MADE TO:
Spain: Igualada, Ódena, Vilanova del Camí and Santa Margarida de Montbui.
International: Australia, Bulgária, Chile, Costa Rica, Cuba, Dominican Republic, Mexico, Nicaragua, Singapore, El Salvador, Thailand and Uruguay.
There are only two shipping methods available:
National Certified Letter
International Certified Letter
Free shipping from 150 €
INFORMATION PRIOR TO CONTRACTING
These General Contract Conditions have been prepared in accordance with the provisions of Law34 / 2002, on services of the information society and electronic commerce, Law7 / 1998 on General Contract Conditions, and other legal provisions that may apply . Together with the Particular Conditions that may be established in their case, they will expressly regulate the relations between Lion Dreadlocks, with NIF nº 47855826W and domicile in Torredembarra, C / Punta del miracle, 8 (43830) (hereinafter LION DREADLOCKS) and third parties ( hereinafter "Users" or "customers") who purchase the items offered through the portal www.liondreadlocks.es The use of the Portal and / or the acquisition of any of the articles thereof, imply acceptance as a User, without reservations of any kind, of each and every one of the General Conditions of Contract, of the General Conditions of Use of the Portal as well as in his case, to the Particular Conditions that, in his case govern the acquisition.
Any modification and / or correction of the data provided by the Users during the navigation must be made according to the indications included in the Web.
Specifically, for the purchase of the items offered through the portal www.liondreadlocks.es, users who register, must be over eighteen (18) years old and must complete the instructions that appear in these General Conditions of Contract and that they will need to execute the following instructions, as well as any others that are included in the different screens of the Web: (a) Complete completion of the electronic form that appears at each moment according to the purpose, following the instructions indicated therein; (b) Press of the corresponding icon / button; (c) Receipt of the conformity of the registration in the User's email account. The information that appears on this Site is current as of the date of its last update.
LION DREADLOCKS reserves the right to decide at any time, the Articles that are contained and offered to Users through its Website, so that you can update, modify or delete the content and elements that integrate it, without the need to communicate it beforehand, when deemed convenient. Consequently, LION DREADLOCKS may at any time add new articles to those included in the Web, it being understood, unless otherwise provided, that such new articles will be governed by the provisions of the General Conditions in force at that time. Likewise, LION DREADLOCKS reserves the right to stop facilitating the acquisition, at any time and without prior notice, of any of the articles offered on the Web. The User Name and Password provided by the User to LION DREADLOCKS. they are identifying and enabling elements to access the articles and services of the Web, and are personal and non-transferable. LION DREADLOCKS reserves the right to cancel the User Name and password, and therefore access to the Web of those users who do not observe the Conditions of Use of the Portal or the General Conditions of Contract that govern in each case. The User can access, print, download and save the General Contract Conditions at all times. These Conditions will be permanently accessible on the Website through the General Conditions link of www.liondreadlocks.es
ITEMS OFFERED. PURCHASE SYSTEM
The clauses that are listed below, make up the "General Conditions of Contract", with the purpose of regulating the acquisition by users of the articles offered by LION DREADLOCKS in its online store www.liondreadlocks.es The User, You will have to register, consult and accept these conditions, before making the online purchase, understanding that access to the store as well as the purchase of any of the items offered will imply acceptance of these General Conditions of Contract.
LION DREADLOCKS offers through this page, a selection of the items that it sells in its stores, so that it guarantees that they meet the same quality and guarantee requirements as those acquired in them. Each of the articles offered on this website is accompanied by the name of the article, its description, image, price and reference. Regarding the different items offered by dreadlocks, extensions, cyberdreads etc.,
LION DREADLOCKS makes every effort to show them in the closest way to reality, although it warns that it may be subject to variations depending on the screen of your computer, not being able to, therefore, ensure that the colors that appear faithfully conform to it.
The reason to ensure that the colors that appear faithfully conform to it. Purchase procedure To make a purchase, the user will send their order online through the "Cart", so you must select the items you want to add them to it by pressing the corresponding button. “Cart” will contain the reference of the selected article or articles, and the price thereof, taxes included, with indication of the corresponding transport costs. In order to place the order, the Customer must register by completing the registration form enabled for this purpose.
The personal data that will be requested, will be incorporated into our database to process the order placed as well as facilitate the making of new purchases at www.liondreadlocks.es Users who have created their account, can access the information of All your orders, discounts and data provided, as well as track them. It is important that you indicate this information as accurately as possible, to avoid confusion or incidents in the delivery of the purchased items. You may be asked for authorization to send information or newsletters related to this portal. In this case, whenever authorized, you will receive this information by mail and / or e-mail. The order must be confirmed by pressing the corresponding icon.
Once the order has been formalized, filling in the information related to it, and before it is sent, a summary will be presented identifying the item or items purchased, its total price (taxes included) and shipping data. In case of not receiving this message, it is advisable to contact LION DREADLOCKS by sending an email to the address firstname.lastname@example.org
PRICE. APPLICABLE TAXES
The price of the products will be the one indicated at all times on the website, except in case of manifest error. In the event that an error is detected in the price of the requested item, LION DREADLOCKS will inform the Customer as soon as possible in order to give him the option to confirm said order or proceed to its cancellation. In case of inability to contact the Client, LION DREADLOCKS will proceed to cancel the order, reimbursing the full amounts that had been paid. If an error is detected in the indicated price, so that it is lower than the correct one, LION DREADLOCKS is not obliged to deliver the item at the wrong lower price even if the order confirmation was sent, provided that the error in the price It is obvious and unambiguous and could have been reasonably recognized by the Customer as an incorrect price. The information contained in the catalogs and price lists is only indicative. LION DREADLOCKS may modify them, without prior notice and at any time, depending on market circumstances, although LION DREADLOCKS guarantees that the prices that will be applied at all times are those in force on the Web at the time of placing the order. In case of price modification, orders already in progress will not be affected. Special offers, promotions or discounts will be duly indicated on the screen and will be valid until the indicated date or while stocks last. The prices of the items displayed on the website include the Value Added Tax (VAT) that may apply and any other taxes that may apply and will be in force at all times, except for typographical errors. The prices of the website do not include shipping costs, which will be added when confirming the order. Purchases that must be delivered in the Canary Islands, Ceuta or Melilla will be exempt from VAT. Likewise, for orders destined outside the EU, Community VAT will not be applied since they are exempt from it, but taxes and / or tariffs will be applied according to the regulations in force in each country. Customs charges do not depend on Lion Dreadlocks or couriers, they are from customs and they will tell you themselves if there is an amount to be paid at the time of picking up your package, and if so, the specific amount. The amount is paid to the courier. The purchase system is subject to current legislation in Spain, and therefore the sales operations will be understood to be carried out at the address of Lion Dreadlocks, Torredembarra, C / Punta del miracle, 8 (43830)
Products purchased through this portal will be paid by the User on the Web of their choice, by transfer, by credit / debit card or through the PayPal secure payment gateway system. The User must pay the full amount of the products purchased, so that the order will be valid upon receipt of the bank confirmation of the payment made.
For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial entity, once it has been verified that the data provided is correct.
Credit cards will be subject to the corresponding checks and authorizations by the issuing entity, so that, if said entity does not authorize payment, LION DREADLOCKS is not responsible for the consequences arising from the delay in delivery or of the impossibility of it. You are informed that, in accordance with the regulations governing payment by credit / debit card, LION DREADLOCKS does not retain the CVC code, which requests the user at the time of payment and is used exclusively to validate the transaction.
The User is informed that all payments made through the paypal payment gateway will have a surcharge for management costs indicated at the time of payment.
FORM, EXPENSES AND DELIVERY TIME
LION DREADLOCKS sends the orders, once complete (only one shipment per order will be sent and the delivery will depend on the availability indicated in the product of the order that takes longer to be a handmade product created exclusively after ordering it) to your Customers through Correos of recognized national and international prestige. All orders placed before 1pm (GMT +1 Madrid) will be processed the same day, so it will arrive in the time chosen by the customer, always counted as business days.
If orders are placed after that time, they will be processed the next day, so the customer must add a business day to their delivery time. The delivery date at the User's address depends on the availability of the chosen product and the shipping area, and will be indicated when placing your order, according to the modality chosen by the user himself when formalizing his order. Likewise, you will be informed about the shipping costs at the time of making it, and in advance of its confirmation.
The amount of said expenses will be indicated at the time of placing the order by the user. For purchases made in mainland Spain and the Balearic Islands, the amount of which is equal to or greater than 150 euros, shipping costs will be covered by LION DREADLOCKS, thus being free for the customer.
This offer is valid only for orders placed through the website of the online store of LION DREADLOCKS, www, .liondreadlocks.es by selecting the carrier mail or pick up in store.
The customer who exercises his right to return the purchased item, complying with the requirements of the General Contract Conditions, and who has benefited from the free shipping offer described above, will be reimbursed the total purchase discounting the corresponding amount to shipping costs covered by LION DREADLOCKS as part of the offer.
The delivery is considered made since the product is made available to the Customer by the carrier and the recipient signs the receipt of the delivery. It is up to the recipient to verify the products upon receipt and expose all the exceptions and claims that may be justified.
Exchanges and returns (Online orders) In accordance with applicable regulations, the Client has the right to withdraw from the Contract within 10 calendar days from the date of delivery of his order. In this case, LION DREADLOCKS will reimburse the price paid for the item or items purchased, with the Customer direct costs of returning the product.
You can change or return the purchased item as long as the items have not been opened or used and retain their original seal or packaging.
Returns will not be accepted if the product is not sent in perfect condition, with its original packaging and unused. To do this you must request the return of the article by email, sent a message to email@example.com, and follow the instructions that are indicated. The customer, in this case, must meet the direct return costs, not accepting LION DREADLOCKS in these cases, returns sent due. For returns that are made outside of Spain, the shipping costs of the items that the customer wishes to change or return, by the means of transport that he chooses, will be paid by the Customer, not accepting LION DREADLOCKS in these cases, returns sent due postage.
LION DREADLOCKS reserves the right to refuse returns reported after the indicated deadlines, or to be items that have not been returned in identical conditions to those of delivery.
Return for defects caused by transport or shipping error If, at the time of delivery, it can be seen clearly and clearly, without the need to handle the shipping packages or those of the product itself, that a product has defects caused by transport damage or it is appreciated, in the same way, a error in the merchandise received, the Customer must indicate it on the delivery note, and communicate it to LION DREADLOCKS, by email, sent a message to firstname.lastname@example.org, within 24 hours of receiving the order for to be able to urge the return of the product or items affected and with it the replacement for a new one or the reimbursement of the price paid for it. In these cases, LION DREADLOCKS will be responsible for the return costs.
Defects produced in transport that are only noticeable after unpacking the product must be communicated within 24 hours of receiving the order in the manner indicated above, indicating the order number, the damage caused to the product and urging the return of the product concerned and with it the replacement for a new one or the reimbursement of the price paid for it. LION DREADLOCKS will examine you and let you know if you have the right to replace it.
The return of those items that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not proceed. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate. In these cases, LION DREADLOCKS will refund the purchase money, within a maximum period of 15 days from the receipt of the User's communication requesting the return.
This will be done in the same means of payment that was used to pay for the purchase, or by bank transfer to the account indicated by the User.
Returns due to defects or factory defects In case of factory defect, you can return the item purchased as long as it has not been used and keep its original packaging. Returns will not be accepted if the product is not sent, with its original packaging and unused. In addition, the entire order must be returned, with all the original accessories and packaging of the items.
Once the product is received, LION DREADLOCKS will examine it and notify you if you have the right to replace it. The return of those items that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not proceed. ç
The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, an error in the merchandise received, the Customer must indicate it on the delivery note, and communicate it to LION DREADLOCKS, by sending an email to email@example.com, within 24 hours of receiving the order to be able to request the return of the product or items affected and with it the replacement for the product actually purchased.
Factory defects that are only noticeable after unpacking the product must be reported within 24 hours of receiving the order in the manner indicated above, indicating the order number, the damage caused to the product and urging the return of the product affected and with it the replacement for a new one or the reimbursement of the price paid for it.
If the returned product is sold out, the customer may choose to exchange it for another of similar price and quality, or request a refund of the price paid for it. In these cases, LION DREADLOCKS will return the purchase money, including delivery costs, within a maximum period of 30 days from the receipt of the User's communication requesting the return. This will be done in the same means of payment that was used to pay for the purchase, or by bank transfer to the account indicated by the User.
For any incident related to the return of items from our store should contact LION DREADLOCKS in the phone. Customer service 627803872 in Hours: Monday to Friday from 9 a.m. at 18:45 h. Closed Saturdays and Sundays, or by email, sent a message to firstname.lastname@example.org. The communications of LION DREADLOCKS to the User will be carried out according to the data provided by him when registering on the Web. The applicable regulations require that part of the information or communications we send to you be in writing. Therefore, you expressly accept the use of e-mail as a valid procedure for the referral of all communications related to the use of the Web, recognizing for contractual purposes, that any communication that LION DREADLOCKS sends you for this purpose, meets the requirements Legal to be in writing. All of the above, without prejudice to the rights that correspond to the user recognized by law. LION DREADLOCKS declines all responsibility for the consequences derived from the lack of operability of the client's e-mail address or its lack of communication, as well as for the disinformation that the client alleges, derived from its lack of diligence when keeping updated and activate this data.
OBLIGATIONS OF THE USERS
The User accepts all the provisions and conditions contained in these General Contract Conditions as well as to keep their personal access keys to the portal confidential and with the utmost diligence. Likewise, it undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times. The User agrees to enable the delivery of the requested order by providing a delivery address where the order can be delivered. LION DREADLOCKS will not have any responsibility for the delay or impossibility of delivery of the order requested by the User, derived from the breach by him of this obligation to facilitate said delivery.